25 - 26 September, 2018 | Park Royal Darling Harbour, Sydney

Conference Day Two: Wednesday, 26th September 2018

8:30 am - 9:00 am Morning Coffee

9:00 am - 9:10 am Opening Remarks from the Chair

9:10 am - 9:50 am Re-evaluating existing models and identifying KPIs and metrics that are a true measure of success

Ian Pipe - Director, Finance and Corporate Services, Healthshare NSW
There isn’t a general rule of thumb on models that work and those that don’t when it comes to corporate service delivery. For departments that have deployed shared services programmes with mixed results, the challenge now is growing efficiencies by evaluating success and exploring plans for the future.

  • Soul searching: What has worked, what hasn’t, identifying fracture points and winning formula
  • Measuring success and failure
  • Ensuring that these results reflect customer feedback
  • Moving away from the one-size-fits-all approach
  • Plans for the future: Where do you go from here

Ian Pipe

Director, Finance and Corporate Services
Healthshare NSW

9:50 am - 10:30 am How Queensland’s Department of Education is Injecting Customer Centricity into its Schools’ Shared Services to Standardise Processes and Improve Productivity

Rebecca Toohey - Director, Leadership and Capability, Department of Education and Training, Queensland
The South East region in Queensland is 1 year into a major transformation which is focused on customer centricity and productivity. This involves process mapping and creating a tracker of who does what within the advisory functions. Although this includes non-traditional shared services such as mental Health Coaching, Senior Guidance, Professional Development of leaders, the principles are the same. This aims to embed predictability, uniformity and quality assurance. Not only will improve the level of service delivery but also enable a greater level of productivity and positively impact the most important citizens, school children.

  • Cataloging services through a customer centric lens
  • Setting a tracker to identify who is responsible for each service at different stage in the customer journey
  • Creating a benchmark for standardisation, turnaround times and productivity
  • Avoiding the challenges of a top heavy organisation

Rebecca Toohey

Director, Leadership and Capability
Department of Education and Training, Queensland

10:30 am - 11:00 am Morning Tea and Networking

11:00 am - 11:40 am Rethinking the Finance Function as an Enabler of Community Development and a Driver of Growth

Binda Gokhale - CFO, Wyndham City Council
Wyndham City Council is going through a period of significant growth and development as it aims to become a contemporary Australian city. This session will explore how the CFO and the Finance functions are becoming catalysts (not only supporters) of development. From collaborating with with business partners across the organization to unlock the strategy to leveraging data and insights to drive productivity
– the possibilities are endless.

  • Understanding how Finance can partner with business leaders across the organization to help tem achieve their objectives of community development
  • Reskilling and up skilling the staff to become catalyst of change from supporters
  • Leveraging data to increase productivity

Binda Gokhale

Wyndham City Council

11:40 am - 12:20 pm Educating Staff on Finance Best Practice and Driving the Elimination of Waste and Encouraging Sustainable Practices across Different Business Units with a Secondment Model

Natalia Cowley - CFO and Manager, Corporate Services, Muswellbrook Shire Council
This session will explore the secondment model adopted by the Muswellbrook Shire Council in a bid to promote sustainable finance practices across the various business units from Water and Waste to Property, Buildings, Recreation and Works. The pilot was trialled with the Water and Sewage unit involving a member of the Finance team, being seconded as business partner over a period of 6 months. It has led to savings of over AUD 250,000 through data mining and the implementation of sustainable finance and reporting practices. This has enabled Council improve the service deliverables and ensure the Community maximises the value received from its rates. The Secondment Initiative involves:

  • Setting up a Business Partner Secondment model
  • Training and educating staff to drive sustainable business practices
  • Exploring other strategies to embed commercially viable and sustainable practices in local government

Natalia Cowley

CFO and Manager, Corporate Services
Muswellbrook Shire Council

12:20 pm - 1:20 pm Lunch

1:20 pm - 2:00 pm How NSW Police Standardised Digital Information Management to Save Time and Apply Greater Administrative Control

Robyn Foster - Director, Shared Services, NSW Police
NSW Police have made the transition from keeping hardcopy records to digital information management to improve accessibility and administrative control. This was also aimed at limiting the time spent on archiving processes, increasing cost of storage of hard copy records and the time spent on manual approvals. This session will explore the journey from its embryonic stage to completion whilst managing Business As Usual.

  • Planning the project: Breaking it down into smaller modules designed for a specific business objective
  • Understanding the technology suite employed in this project: Addressing the integration and migration
  • Discussing the stakeholder engagement and change management strategy from setting up steering committees to conducting workshops
  • The Next Step: the benefits of capturing 97.9% of data digitally

Robyn Foster

Director, Shared Services
NSW Police

2:00 pm - 2:40 pm Capitalizing on Advanced Analytics across Structured and Unstructured Data to Accelerate Operations and Reduce Costs

Tony Krizan - CFO, National Health & Medical Research Council
This session will investigate how the NHMRC is leveraging its data that dates back to 1937 to drive better outcomes for the agency. It also highlights the role of analytics in driving efficiency in the operations and finance functions.

  • Understanding the journey of digitization of data and information records
  • Applying predictive analytics to corporate operations and achieving over 50% in cost reduction
  • Leveraging analytics in finance operations to drive data based decision making

Tony Krizan

National Health & Medical Research Council

2:40 pm - 3:10 pm Afternoon Tea

3:10 pm - 3:50 pm Raising the Influence and Strategic Lever of Procurement within the Public Sector

Teresa Scott - Executive Director, APCC
The APCC oversees the government procurement policy and operations. In this session Teresa will address the increasing importance of procurement is achieving not only economic objectives but social objectives as well. This session will investigate how the procurement function can deliver better value to the organization in particular and the community at large.

  • Exploring how Procurement can improve social objectives – the importance of engaging SMEs, indigenous businesses and others
  • Finding a balance between social policies and achieving targets

Teresa Scott

Executive Director

3:50 pm - 4:30 pm Driving a Shift from Operational and Reactive HR Functions to One that is an Active Partner of Development

Miya Chiba - Executive Director, People and Culture, Department of Justice and Regulation, Victoria
The Department of Justice is defined by its diversity in terms of its workforce. Itss employee profile ranges from accountants to prison staff, reflecting the vast reach it its portfolio. As a result, driving HR transformation that is focused on recruitment and retention involves an element of complexity that tis not found in other organisations. This session will explore how to navigate change when balancing an array of variables.

  • Managing a shift from being reactive to being an active business partner
  • Investigating your customer needs and ensuring that your catalogue of services is aligned to a proactive approach
  • Ensuring your staff are prepared to be business partner

Miya Chiba

Executive Director, People and Culture
Department of Justice and Regulation, Victoria

4:30 pm - 4:40 pm Closing remarks from the Chair

4:40 pm - 4:40 pm End of Conference