25 - 26 September, 2018 | Park Royal Darling Harbour, Sydney

Ian Pipe


Director, Finance and Corporate Services
Healthshare NSW


9:10 AM Re-evaluating existing models and identifying KPIs and metrics that are a true measure of success

There isn’t a general rule of thumb on models that work and those that don’t when it comes to corporate service delivery. For departments that have deployed shared services programmes with mixed results, the challenge now is growing efficiencies by evaluating success and exploring plans for the future.

  • Soul searching: What has worked, what hasn’t, identifying fracture points and winning formula
  • Measuring success and failure
  • Ensuring that these results reflect customer feedback
  • Moving away from the one-size-fits-all approach
  • Plans for the future: Where do you go from here


Check out the incredible speaker line-up to see who will be joining Ian.

Download The Latest Agenda