Conference Day One: Tuesday, 25th September 2018
8:30 am - 9:00 am Registration and Morning Coffee
9:00 am - 9:10 am Opening Remarks from the Chair
9:10 am - 9:50 am Balancing Agility and Governance to Effectively Deliver Customer SatisfactionDavid Craig - Executive Director, Strategy and Engagement, Queensland Shared Services
This session will highlight the balancing act of effectively responding to the Machinery of Government changes and maintaining high levels of service delivery. This year, QSS are proposing a new way of working that is more agile whilst maintaining appropriate governance and customer engagement. The project is called “MORE” MOG, Optimisation, Release evolution.
- Balancing the MOG changes with BAU
- Keeping the customer at the centre
- Lesson learned and opportunities for improvement
David CraigExecutive Director, Strategy and Engagement
Queensland Shared Services
9:50 am - 10:30 am Driving Efficiencies, Savings and Value Add in a Fragmented Organisation by Setting up a Shared ServiceKody Kinsley - Assistant Secretary, Management Services, North Carolina Department of Health and Human Services (International)
This session will look an the initial stages of planning and launching a shared service in a highly fragmented organization with the aim of driving up efficiencies and saving costs. The North Carolina Department of Health and Human Services’ Behavioural Health system includes, 12 facilities, 1,000 inpatient psych beds, 13,000 staff, and about USD 3.5 billion in costs. This session will focus setting up the operational suite of IT, Human Capital, and Finance. It will highlight the early successes of streamlining the budgetary elements. It will also delve into the journey of standardization with the end goal of extracting greater value.
- A roadmap for standardization: Identifying opportunities for value add without reinventing the wheel
- Building the buy-in in a divided organization and shifting the narrative from taking away jobs
- Exploring other opportunities to expand the suite of services i.e. clinical processes
- Leveraging data to lead greater value add
Kody KinsleyAssistant Secretary, Management Services
North Carolina Department of Health and Human Services (International)
10:30 am - 10:50 am Speed Networking
10:50 am - 11:20 am Morning Tea
11:20 am - 12:00 pm Uncovering an End-to-End ERP Upgrade in the Public Sector, from Conception and Change Management to ImplementationAllison Medhurst - Manager, Business and Engagement Services, ANSTO
ANSTO’s has recently upgraded its ERP system, rolling it out in 3 months across 900 staff working in different locations. The current system includes has less siloes and is more user friendly. It covers HR, Finance and Payroll and includes certain functionality that didn’t exist earlier such as leave approval for example. The new ERP system has embedded greater speed into administrative tasks freeing up staff to focus on what really matter. This session will address how they have successfully rolled this out with minimum disruption to the business by conducting change impact assessments and running an extensive training program.
- Mind mapping the decision making process in selecting a platform
- Strategies to optimize uptake and drive a smooth transition
- The impact of consolidation on day-to-day activities
Allison MedhurstManager, Business and Engagement Services
12:00 pm - 12:40 pm Creating the Culture and Building the Technology Infrastructure to Drive Organisational Customer CentricitySarah Kahlau - Director of Transformation, iCare NSW
Icare was formed in September 2015 through the commencement of the State Insurance and Care Governance Act. They’re made up of six schemes that are committed to delivering better cover, treatment and care to the people of NSW. With more than $33 billion in assets, we are one of the largest insurance providers in Australia.
Over the past three years, they have delivered against a transformation agenda with the objective to drive customer centricity and better customer outcomes, through implementing core technology, embedding a human-centred culture, and reimagining the way they deliver services.
- Simplifying systems and eliminating the complexities whilst ensuring regulatory and legislative compliance
- Establishing a new internal culture: Designing the best possible hiring strategy, upskilling the right people and retaining the best talent
- Rethinking your technology infrastructure and modernising enterprise wide software platforms
Sarah KahlauDirector of Transformation
12:40 pm - 1:40 pm Lunch
1:40 pm - 2:20 pm Setting Up Data Driven Decision Making Capability and Infrastructure to Support Growth and Drive Financially Viable SolutionsSheena Frost - Strategic Director, Corporate Services, City of Casey
The City of Casey is the largest local councils in Victoria and is rapidly growing. The Corporate Services team is responsible for a comprehensive portfolio, including finance, property, procurement, contracts, rates & valuations, IT, governance, legal, risk and OH&S. They need to create financially sustainable business solutions to better support this growth and continue to effectively address their customer needs. Data based decision making is the answer. This session will investigate how they are setting up their data capability for long term gains.
- Setting up the enterprise architecture to better support data based decision making
- Case study: How data has unlocked the value of the 110 million dollar Capital Works arm by helping with planning and determining spend
Sheena FrostStrategic Director, Corporate Services
City of Casey
2:20 pm - 3:00 pm Increasing Commercial Viability of a Public Sector Organisation by Setting Up Shared ServicesJustin Harness - Modernisation and Transformation Leader, TAFE NSW
TAFE NSW is 2 years into a 6 year transformation that is aimed at growing long term commercial viability. At the centre of these changes is the consolidation of 10 different entities to form TAFE NSW and the MOG shift, moving from the Department of Industry to the Department of Education. With the consolidation has come the establishment of Shared Services with HR, Finance and Legal being centralized in a single, regional location. This session will look at the planning and launching of the TAFE NSW Shared Services whist balancing the MOG changes.
- Understanding the long term commercial benefits of setting up shared services and strategies to maximize efficiency gains
- Exploring pricing and optimizing stabilization
- How to effectively manage the Machinery Of Government changes
Justin HarnessModernisation and Transformation Leader
3:00 pm - 3:30 pm Afternoon Tea
3:30 pm - 4:10 pm Driving a Cultural Transformation in PTVJason Ginidis - General Manager, Organizational Development and Business Partnering, Public Transport Victoria
The establishment of Transport for Victoria in 2017 saw various transport agencies come together under one umbrella. This significant change caused a shift in in gear for PTV and was the catalyst to launch a transformation program of work. Culture was (and still is) a key focus in PTV’s transformation, as was governance, stripping out of red tape and PTV setting itself up for success in next phase of its organisational evolution. Some of the big wins to date in PTV’s culture change have been getting stakeholder buy-in from top down, enterprise-wide engagement in cultural initiatives, and linking culture to business performance and strategy. This session will investigate how this was achieved.
- Understanding the intricacies of getting stakeholder buy-in from across different levels of the organization
- Some of the initiatives PTV has introduced to shift the staff narrative, indicative of progress
Jason GinidisGeneral Manager, Organizational Development and Business Partnering
Public Transport Victoria
4:10 pm - 4:50 pm Achieving Regulatory Excellence: Outcome Based Framework to Align Organisational Development with Corporate StrategyAnna Torun - Manager Transformation Programs and HR Strategy, Consumer Affairs Victoria
As the State’s consumer regulator Consumer Affair's Victoria is in the midst of a 3 year transformation to achieve regulatory excellence. The transformation is focus on organisational capability and in a Department wide first, they are using an outcome based framework. This involves significant change management and stakeholder engagement. This session will explore that journey to date.
- How to apply an outcome focused framework to transform organisational capability and align it with corporate strategy
- Stakeholder Management at the Executive level with workshops to uncover what they want to change
- Creating a coherent story that is aligned to your Executive’s objectives
- Determining the HR strategy and metrics to measure progress
Anna TorunManager Transformation Programs and HR Strategy
Consumer Affairs Victoria