25 - 26 September, 2018 | Park Royal Darling Harbour, Sydney

Workshops

Workshops A: 25th September, 2018

7:00 am - 8:45 am Public Sector Shared Services 2.0: Taking your Shared Services to the Next Level and Deriving Greater Value Add

Kody Kinsley - Assistant Secretary, Management Services North Carolina Department of Health and Human Services (International)
This interactive session will address the questions facing those leading mature shared services in the public sector, as they look to achieve even greater value and cost savings. Kody will reference his experience as CFO/COO of the Federal Treasury with over 100,000 people across 9 bureaus and 25% of human capital data. As a mature organization they  are under the usual pressure of meeting growing demands on a limited budget. It was not only important to continue to drive cost savings but to also achieve greater value add that is in line with corporate strategy. In this session he will highlight that journey whilst navigating legacy systems, maintaining standardization and driving customer centricity.

Learning Objectives:

  • Learn how to Isolate the lowest common denominator of your service catalogue 
  • Understand how to apply these findings to extract greater value from your Shared Services
  • Investigating how to talk to your customers and translate this into customer centric design
  • Uncover the true value of standardization and how you can optimize it in the public secto
  • Discussing how to scale your Shared Services
  • Exploring how you can leverage data to move up the value curve
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Kody Kinsley

Assistant Secretary, Management Services
North Carolina Department of Health and Human Services (International)

Workshops B: 26th September, 2018

7:00 am - 8:45 am A Roadmap to Driving Cultural Transformation in the Public Sector

Arvind Tyagi - Director, Transformation Office Department of Planning and Environment, NSW
Culture is a critical piece of the puzzle when driving change in the Public Sector. One can have a great strategy and the best in class technology, but all will fail without the right change management plan. As the Director of Transformation in the NSW Department of Planning and Environment, Arvind’s role is to experiment with cultural transformation as a cornerstone of achieving better outcomes for all staff and the department. This is particularly challenging given the rich legacy of the 140 year old department and over 7,300. He will share the importance not only getting your people onboard but also improving communication across the board and creating an environment people are excited not fearful of change. It is not an easy task but there is a checklist that can get you on your way.

  • Creating opportunities for collaboration and improving communication across the board
  • Establishing a change methodology and flipping the top down approach
  • Exploring case studies from the Department of Environment and Planning
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Arvind Tyagi

Director, Transformation Office
Department of Planning and Environment, NSW