25 - 26 September, 2018 | Park Royal Darling Harbour, Sydney

David Craig


Executive Director, Strategy and Engagement
Queensland Shared Services


9:10 AM Balancing Agility and Governance to Effectively Deliver Customer Satisfaction

This session will highlight the balancing act of effectively responding to the Machinery of Government changes and maintaining high levels of service delivery. This year, QSS are proposing a new way of working that is more agile whilst maintaining appropriate governance and customer engagement. The project is called “MORE” MOG, Optimisation, Release evolution.

  • Balancing the MOG changes with BAU
  • Keeping the customer at the centre
  • Lesson learned and opportunities for improvement


Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda