Video

Expanding your Customer Base to Increase Efficiency Across Government

Shared services are usually introduced to capitalise on economies of scale, moving administrative tasks away from individual business units into a central operation unit. However, once a shared service is established, what is next on the continuum of service delivery?

In this video interview, Andrew Whale Executive Director A/g, Partnership Services, Shared Services, ACT Government, explores the evolution of his shared service, from establishment 8 years ago to achieving efficiencies for approximately 9 ACT directorates. In doing so, he will explore the crossroads at which his shared service is at and the potential for a whole-of-government shared service.

[Video] Exploring Queensland Shared Services’ Customer-Centric Transformation Journey

Ahead of Public Sector Transformation 2018, we chat to Lori Burdon, Director, Portfolio and Change at Queensland Shared Services about: - Queensland Shared Services' transformation journey to date - Seamless integration of new processes - The importance of customer centricity