Video

Expanding your Customer Base to Increase Efficiency Across Government

Expanding your Customer Base to Increase Efficiency Across Government

Shared services are usually introduced to capitalise on economies of scale, moving administrative tasks away from individual business units into a central operation unit. However, once a shared service is established, what is next on the continuum of service delivery? 
In this video interview, Andrew Whale Executive Director A/g, Partnership Services, Shared Services, ACT Government, explores the evolution of his shared service, from establishment 8 years ago to achieving efficiencies for approximately 9 ACT directorates. In doing so, he will explore the crossroads at which his shared service is at and the potential for a whole-of-government shared service.
[Video] Exploring Queensland Shared Services’ Customer-Centric Transformation Journey

[Video] Exploring Queensland Shared Services’ Customer-Centric Transformation Journey

Ahead of Public Sector Transformation 2018, we chat to Lori Burdon, Director, Portfolio and Change at Queensland Shared Services about: - Queensland Shared Services' transformation journey to date - Seamless integration of new processes - The importance of customer centricity