Lessons learned from Queensland Shared Services Transformation journey: Driving a culture of change to deliver improved services

Lessons learned from Queensland Shared Services Transformation journey: Driving a culture of change to deliver improved services

In this case study, Irene Violet Assistant Director General, Queensland Shared Services, Department of Science, Information Technology and Innovation, explores the specific steps QLD SS took to create a culture of change to support their new shared services vision and the lessons learned from their transformation journey to date.


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