How Australia Post is innovating their back-office with employees at the centre of transformation

How Australia Post is innovating their back-office with employees at the centre of transformation

In this article, Julie Williams, Former Head of People Services at Australia Post, shares how Australia Post is transforming their shared services function to become customer-led and the tools and strategies other government organisations can employ to embed speed, agility and innovation to evolve their shared services to become more strategic, efficient and customer-centric.


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