Ahead of Public Sector Transformation 2018, we chat to Lori Burdon, Director, Portfolio and Change at Queensland Shared Services about:
- Queensland Shared Services' transformation journey to date
- Seamless integration of new processes
- The importance of customer centricity
Featuring perspectives from Queensland Shared Services, Western Sydney University, Australia Post, South East Water and the Department of Finance UK, this tool-kit is a step-by-step guide for public sector organisations to learn how to improve service delivery and back-office operations.