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[Video] Exploring Queensland Shared Services’ Customer-Centric Transformation Journey

Ahead of Public Sector Transformation 2018, we chat to Lori Burdon, Director, Portfolio and Change at Queensland Shared Services about: - Queensland Shared Services' transformation journey to date - Seamless integration of new processes - The importance of customer centricity

Tool-kit to Ensure the Success of Government Transformation Projects

Featuring perspectives from Queensland Shared Services, Western Sydney University, Australia Post, South East Water and the Department of Finance UK, this tool-kit is a step-by-step guide for public sector organisations to learn how to improve service delivery and back-office operations.