Balancing Agility and Governance to Effectively Deliver Customer Satisfaction

Balancing Agility and Governance to Effectively Deliver Customer Satisfaction

In this presentation from Shared Services and Outsourcing Week 2018, Lori Burdon, Director, Portfolio and Change at Queensland Shared Services talks about: 

  • Balancing the MOG changes

with BAU

  • Keeping the customer at the

centre

  • Lesson learned and

opportunities for

improvement



Please note: That all fields marked with an asterisk (*) are required.