Increasing the Efficiency of Public Sector Service Provision through Shared Services, Outsourcing, and Automation
The Australian Government spends 3.5 to 4 billion on corporate service delivery each year. Shared services, outsourcing, process excellence and automation are key ways that the Public Sector can reduce the cost of that delivery. Customer expectations of speed and quality of service delivery are higher than ever. But budgetary restrictions and limited resources are putting a strain on the public sector. How can the public sector deliver high quality services while achieving cost efficiencies with limited resources?
It’s time for re-evaluation and reflection of existing models and planning for change. With this in mind Public Sector Shared and Common Services 2017 has been designed to address strategies, delivery models and technology that agencies can harness to meet customer expectations and achieve cost savings. Our vision is simple; to connect SSO executives, facilitate cross-pollination of ideas, drive solutions-based discussion, and develop partnerships, all to help the blueprint for operational excellence forward.
As an attendee you will experience a focused agenda with content structured around back-office transformation in the public sector. Key topics being addressed include
- Automation and self service as an alternative to offshoring and outsourcing
- Re-evaluating existing models and identifying KPIs and metrics that are a true measure of success
- Addressing the workforce challenge: Developing an agile workforce to keep up with changing agency demands
- Navigating a risk averse, process driven environment to drive change
- Leveraging data analytics and business intelligence to advise better decisions
- Gearing up the back-office to support and drive innovation
Head of People Services
Learn from Leaders in the Public Sector
Hear from 22+ Industry Experts in the public sector, including 2 international speakers from NASA (USA) and Department of Finance (UK).
Hours of Networking!
Take advantage of the endless networking opportunities like interactive workshops, speed networking, champagne roundtable and more!
Expand your knowledge by attending interactive workshops, Group Think Session, Champagne Roundtables, Fireside chats & more!
100% Brand New Case Studies
Delve deeper into the ways of Shared Services with new case studies to be presented with lessons learned with solutions to bring back to your team.
- Head of Shared Services
- Head of Business Transformation
- Head of Finance
- Head of Procurement
- Head of Corporate Services
- Head of Process Excellence
- Head of Business Improvement
- Chief Executive Officers
- Chief Financial Officers
- Chief Information Officers
- Chief Technology Officers
- General Managers
- Managing Directors
- Executive Directors
Tool-kit to driving whole of government approach to back-office transformation
This tool-kit has been complied based on industry research and includes advice from government organsations at different stages of the transformation journey on how to improve efficiency and service delivery through transformation
Creating High Performance Teams to Improve Service Delivery
Explore the core elements of Shared Services SA’s business transformation strategy, and the steps they took to overcome major challenges to create a high performance culture, improving their service delivery & reducing costs.
Past Attendees Say it Best
Interactive & engaging learning experience into the world of Shared ServicesKaran Jandu, Manager - Quality & Risk, Transport Shared Services
Very useful information exchangeJustin Mein, Director, Shared Services Relationship Management, Department of Employment
The conference and the material presented provided a great opportunity to evaluate our current operation and consider the pathway(s) for the futureLinda Rutherford, Senior Manager Service Improvement & Management, NSW Department of Industry, Skills & Regional Development
Excellent, I found the conference relevant and insightful. I have taken away a lot of ideas that I will be applying in my current roleEmma Lademan, Principal Manager Strategic Improvement , Transport for NSW
Great networking and learning experience. Was surprised by how much change there has been in the transformation space over the past two yearsSteve Griffin, Managing Director, Transformation Today
Was a good conference with great information and good speakersNeil Padley, Executive Manage SSC, Brisbane City Council
Thought provoking and inspiringNicola Forbes , Transport for NSW
Generally positive, overall standard of presentations was good and well targetedDavid Purser, Director Goods and Services, ACT Government