Increasing the Efficiency of Public Sector Service Provision through Shared Services, Outsourcing, and Automation

The Australian Government spends 3.5 to 4 billion on corporate service delivery each year. Shared services, outsourcing, process excellence and automation are key ways that the Public Sector can reduce the cost of that delivery. Customer expectations of speed and quality of service delivery are higher than ever. But budgetary restrictions and limited resources are putting a strain on the public sector. How can the public sector deliver high quality services while achieving cost efficiencies with limited resources?

It’s time for re-evaluation and reflection of existing models and planning for change. With this in mind Public Sector Shared and Common Services 2017 has been designed to address strategies, delivery models and technology that agencies can harness to meet customer expectations and achieve cost savings. Our vision is simple; to connect SSO executives, facilitate cross-pollination of ideas, drive solutions-based discussion, and develop partnerships, all to help the blueprint for operational excellence forward.

As an attendee you will experience a focused agenda with content structured around back-office transformation in the public sector. Key topics being addressed include

  • Automation and self service as an alternative to offshoring and outsourcing
  • Re-evaluating existing models and identifying KPIs and metrics that are a true measure of success
  • Addressing the workforce challenge: Developing an agile workforce to keep up with changing agency demands
  • Navigating a risk averse, process driven environment to drive change
  • Leveraging data analytics and business intelligence to advise better decisions
  • Gearing up the back-office to support and drive innovation

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Why Attend?

Learn from Leaders in the Public Sector

Hear from 22+ Industry Experts in the public sector, including 2 international speakers from NASA (USA) and Department of Finance (UK).

Hours of Networking!

Take advantage of the endless networking opportunities like interactive workshops, speed networking, champagne roundtable and more!

Thought-Provoking Discussions

 Expand your knowledge by attending interactive workshops, Group Think Session, Champagne Roundtables, Fireside chats & more!

100% Brand New Case Studies

Delve deeper into the ways of Shared Services with new case studies to be presented with lessons learned with solutions to bring back to your team.

Attendees Represented

  •  Head of Shared Services
  •  Head of Business Transformation
  •  Head of Finance
  •  Head of Procurement
  •  Head of Corporate Services
  •  Head of Process Excellence
  •  Head of Business Improvement
  •  Chief Executive Officers
  •  Chief Financial Officers
  •  Chief Information Officers
  •  Chief Technology Officers
  •  General Managers
  •  Managing Directors
  •  Executive Directors

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