Assistant Secretary, Management Services
North Carolina Department of Health and Human Services (International)
7:00 AM Public Sector Shared Services 2.0: Taking your Shared Services to the Next Level and Deriving Greater Value Add
This interactive session will address the questions facing those leading mature shared services in the public sector, as they look to achieve even greater value and cost savings. Kody will reference his experience as CFO/COO of the Federal Treasury with over 100,000 people across 9 bureaus and 25% of human capital data. As a mature organization they are under the usual pressure of meeting growing demands on a limited budget. It was not only important to continue to drive cost savings but to also achieve greater value add that is in line with corporate strategy. In this session he will highlight that journey whilst navigating legacy systems, maintaining standardization and driving customer centricity.
- Learn how to Isolate the lowest common denominator of your service catalogue
- Understand how to apply these findings to extract greater value from your Shared Services
- Investigating how to talk to your customers and translate this into customer centric design
- Uncover the true value of standardization and how you can optimize it in the public secto
- Discussing how to scale your Shared Services
- Exploring how you can leverage data to move up the value curve
9:50 AM Driving Efficiencies, Savings and Value Add in a Fragmented Organisation by Setting up a Shared Service
This session will look an the initial stages of planning and launching a shared service in a highly fragmented organization with the aim of driving up efficiencies and saving costs. The North Carolina Department of Health and Human Services’ Behavioural Health system includes, 12 facilities, 1,000 inpatient psych beds, 13,000 staff, and about USD 3.5 billion in costs. This session will focus setting up the operational suite of IT, Human Capital, and Finance. It will highlight the early successes of streamlining the budgetary elements. It will also delve into the journey of standardization with the end goal of extracting greater value.
- A roadmap for standardization: Identifying opportunities for value add without reinventing the wheel
- Building the buy-in in a divided organization and shifting the narrative from taking away jobs
- Exploring other opportunities to expand the suite of services i.e. clinical processes
- Leveraging data to lead greater value add